Key Ideas
1
Discovery is a team habit, not a phase
Quarterly user research is too slow and too late. Talking to customers weekly — every week — keeps the whole team grounded in real human problems.
2
Opportunities, not solutions
Most teams jump from business outcome straight to solutions. The Opportunity Solution Tree forces you to map the problem space first, then explore solutions.
3
Test assumptions, not ideas
Every solution rests on a stack of assumptions. Identify the riskiest one, design the cheapest possible test, and run it before writing a single line of code.
Core Framework
The Opportunity Solution Tree
A visual map that connects desired outcomes to the opportunities and solutions that serve them.
1
Outcome: the business metric the team owns
2
Opportunities: customer needs, pains, and desires
3
Solutions: ideas that address the opportunity
4
Experiments: the fastest way to test each solution
"If we want to build products that create value for our customers, we need to develop the habit of continuous discovery."